Refund policy
At Sheltered Oasis, customer satisfaction is our top priority. We offer a transparent and hassle-free return process.
30-Day Return Window
We offer a generous 30-day return policy. You have 30 days from the date of delivery to request a return or exchange. This fully complies with and exceeds the 14-day statutory cooling-off period under the UK Consumer Contracts Regulations.
Return Conditions
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Customer Remorse:
The item must be in its original, new, and unused condition.
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Defective, Damaged, or Incorrect Items:
If you receive a product that is defective or damaged in transit, we accept returns even if the packaging has been opened. Please provide photographic evidence.
How to Initiate a Return
Contact our support team at support@shelteredoasis.co.uk with your order number.
Once approved, we will email you a Prepaid Return Shipping Label.
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Mail the package to our return facility:
RETURN FACILITY: Borough High Street
London England SE1 1JX
United Kingdom
Return Shipping Costs & Fees
Return Shipping CostFree (£0.00). We cover the return shipping costs for all returns.
Restocking FeeNo Cost (£0.00). We do not charge any restocking fees.
Refund Processing
Once we receive and inspect your returned item, approved refunds will be processed automatically to your original method of payment within 5 business days.