SHELTERED OASIS / THE JOURNEY HOME
A little closer
to your oasis.
From the first idea to your garden gate.
Here’s how to follow your order along the way.
YOUR ORDER, ONE CLICK CLOSER
Let’s find
your delivery.
The latest update lives on your secure order-status page.
Open your confirmation email
Select “View your order” in your order confirmation. When carrier tracking is available, you’ll find the link on that page or in your dispatch email.
View my account orders ↗Ordered as a guest? Your confirmation email is the best place to start.
Need a hand?
Send your order number and the email address used at checkout. Our team can help you find the right update.
support@shelteredoasis.co.uk ↗+44 20 801 8002Contact our team ↗The animated route is decorative. It does not show your parcel’s location, a real delivery route or guaranteed coverage. Delivery arrangements depend on the product and destination.
Your plans are taking shape.
Your order confirmation contains your secure order-status link.
A little closer to home.
Look out for dispatch details and any available carrier tracking.
Make room for the good life.
Check your delivery and keep the product instructions handy.
A LITTLE HELP ALONG THE WAY
Good to know.
I haven’t received a confirmation email.+
Check your spam or junk folder and the email address used at checkout. If you still can’t find it, contact our team with your name and order details.
My tracking hasn’t updated yet.+
Tracking may not appear until dispatch or the carrier’s first scan. Check your order-status page and dispatch email. Contact us if you need clarification about your order.
Will everything arrive together?+
Delivery arrangements may differ between products. Use the information provided for your order, or ask our team about any separate shipments.